At Vplay Sports, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with our flexible refund and return policy.

1. Returns

If you wish to return an item, you may do so within 14 days of receiving your order. To be eligible for a return, the item must be:

•Unused, unworn, and in the same condition that you received it.

•In its original packaging, with all tags and labels attached.

To initiate a return, please contact our customer support team at info@vplaysports.com with your order number and details of the product you would like to return.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

•Gift cards

•Items marked as “Final Sale”

•Products that have been customized or personalized

•Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error

3. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that:

•Shipping costs are non-refundable.

•If you received a free shipping promotion, the cost of return shipping will be deducted from your refund.

•Any item returned that does not meet our return conditions may be subject to a restocking fee or be ineligible for a refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [support@vplaysports.com] with details of the defective item, and we will assist you in arranging a replacement.

5. Return Shipping

You are responsible for paying your own shipping costs for returning items unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at info@vplaysports.com.

For any questions or concerns regarding our Refund and Return Policy, feel free to contact us at info@vplaysports.com.